MacBook Air 2020 HELP

I erased all content and setting on my MacBook Air 2020 in order to delete everything off this laptop to gift to a younger sibling and it is stuck loading and after loading it gives me a message that says “Enter password to unlock the disk”Macintosh HD” and when I enter the password it reboots and asks the same question over and over and over. I’ve put my password about 20 times now and I don’t know how to get out of this continuous loop of frustration.

Posted on Jun 8, 2023 9:22 PM

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Question marked as Top-ranking reply

Posted on Jun 10, 2023 8:00 AM

Hi Applebooy,


I suspect that your Mac wasn't correctly erased. Follow these instructions to fully erase your Mac.


  1. Start up from macOS Recovery.
  2. If you're prompted for an administrator password, skip to step 5.
  3. A list of utilities should appear. In the top menu bar, select Utilities -> Terminal.
  4. In Terminal, type "resetpassword" without the quotes and hit Enter (Return).
  5. The Recovery Assistant app should open. In the top menu bar, select Recovery Assistant -> Erase Mac.
  6. Follow the onscreen instructions to erase your Mac.
  7. Reinstall macOS afterwards.


For context, your Mac uses two important volumes: the system volume (Macintosh HD), and the data volume (Macintosh HD - Data). These two are bound together into a volume group. If you used Disk Utility to erase your Mac, the correct way to do it would have been to erase the volume group, or erase the system volume and delete the data volume.


Hope this helps!

2 replies
Question marked as Top-ranking reply

Jun 10, 2023 8:00 AM in response to Applebooy

Hi Applebooy,


I suspect that your Mac wasn't correctly erased. Follow these instructions to fully erase your Mac.


  1. Start up from macOS Recovery.
  2. If you're prompted for an administrator password, skip to step 5.
  3. A list of utilities should appear. In the top menu bar, select Utilities -> Terminal.
  4. In Terminal, type "resetpassword" without the quotes and hit Enter (Return).
  5. The Recovery Assistant app should open. In the top menu bar, select Recovery Assistant -> Erase Mac.
  6. Follow the onscreen instructions to erase your Mac.
  7. Reinstall macOS afterwards.


For context, your Mac uses two important volumes: the system volume (Macintosh HD), and the data volume (Macintosh HD - Data). These two are bound together into a volume group. If you used Disk Utility to erase your Mac, the correct way to do it would have been to erase the volume group, or erase the system volume and delete the data volume.


Hope this helps!

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MacBook Air 2020 HELP

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