I suspect that someone has used my credit card without authorization. There have been two transactions on my bill: the first one is for $4.99, and the second one is for $8.99. I am unable to contact Apple directly, so I would like to know if there's a way for me to identify the person who used my credit card. I have the bill numbers from Apple, but I am unable to view the details of the transactions. Is there a chance of identifying who is using my card?
1.
An iPhone cannot purschase without human intervention.
This means that either someone had physical access to your iPhone.
If other people have access to your iPhone or other Apple device, change the device passcode and never share it with others.
Change your Passcode -> Use a passcode with your iPhone, iPad, or iPod touch - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
To keep your Apple ID account secure, see the following Apple articles:
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices -> Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
Never jailbroken your iPhone.
2.
Check for sure the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
3.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
1.
An iPhone cannot purschase without human intervention.
This means that either someone had physical access to your iPhone.
If other people have access to your iPhone or other Apple device, change the device passcode and never share it with others.
Change your Passcode -> Use a passcode with your iPhone, iPad, or iPod touch - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support
To keep your Apple ID account secure, see the following Apple articles:
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your iPhone or iPad – Apple Support (UK)
Delete suspicious content from your devices -> Delete suspicious content from your devices – Apple Support (UK)
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
Never jailbroken your iPhone.
2.
Check for sure the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
3.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
bout apple bill
