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App Store

I would like to cancel my subscription from the App Store. It is a free subscription that automatically renews as a paid subscription. The normal action to cancel that you then take in your Apple ID account does not work with this app. Can someone help me solve this?

iPhone 5, iOS 10

Posted on Jun 9, 2023 11:14 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2023 10:59 PM

Apple support have an article online (link below) that may help:


Re: App Store


What to do: If you want to cancel a subscription from Apple – Apple Support

or

If the subscription that you want to cancel is not listed – Apple Support


Cancelling subscriptions is slightly different in some countries:

About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support


If needed:

Try using the same app that charged you, or contact it's merchant, or website, to cancel.


How to contact an app developer: How to contact an app developer - Apple Support


How to: Contact a third-party vendor : Contact a third-party vendor - Apple Support

__________________________________________________________________

Re: "It is a free subscription that automatically renews as a paid subscription"


Seems you need to cancel a free trial at least 24 hours before it expires, losing access to it immediately, yet escaping any future charges.


If Apple has the payment:

You may want to try requesting a refund, and wait to see what Apple decides:

(If a refund is granted the money returns to the payment method used, in time.)


If money has been deducted (not pending):

How to:

Request a refund for apps or content that you bought from Apple – Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 12, 2023 10:59 PM in response to Mvblpft

Apple support have an article online (link below) that may help:


Re: App Store


What to do: If you want to cancel a subscription from Apple – Apple Support

or

If the subscription that you want to cancel is not listed – Apple Support


Cancelling subscriptions is slightly different in some countries:

About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support


If needed:

Try using the same app that charged you, or contact it's merchant, or website, to cancel.


How to contact an app developer: How to contact an app developer - Apple Support


How to: Contact a third-party vendor : Contact a third-party vendor - Apple Support

__________________________________________________________________

Re: "It is a free subscription that automatically renews as a paid subscription"


Seems you need to cancel a free trial at least 24 hours before it expires, losing access to it immediately, yet escaping any future charges.


If Apple has the payment:

You may want to try requesting a refund, and wait to see what Apple decides:

(If a refund is granted the money returns to the payment method used, in time.)


If money has been deducted (not pending):

How to:

Request a refund for apps or content that you bought from Apple – Apple Support


All the best :-)

App Store

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