Apple TV won't let me watch anything after subscribing

I paid for the sub and it won't let me watch anything. It just keeps asking me to subscribe and enter my cvv number.


Any ideas?

Posted on Jun 10, 2023 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2023 11:46 AM

Hi appletvwatchingitguy,


Thanks for providing those additional details. Let's have you check that the subscription is showing as active. You can see how to view all your recent purchases and subscriptions here: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you see the subscription showing as active, please connect directly with Apple using this link: Get Support


Take care.


3 replies
Question marked as Top-ranking reply

Jun 22, 2023 11:46 AM in response to appletvwatchingitguy

Hi appletvwatchingitguy,


Thanks for providing those additional details. Let's have you check that the subscription is showing as active. You can see how to view all your recent purchases and subscriptions here: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you see the subscription showing as active, please connect directly with Apple using this link: Get Support


Take care.


Jun 11, 2023 4:29 PM in response to appletvwatchingitguy

Hi appletvwatchingitguy,


It sounds like the Apple TV app may not be registering that you subscribed to the service. Reset the Apple TV app and log in again with these instructions to see if it helps.


Reset the Apple TV app
If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.

1. In the Apple TV app, navigate to Settings. 
2. Go to Reset, then select Reset. 
3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.


Kindest Regards.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV won't let me watch anything after subscribing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.