HomePod mini says it's not on the same network as my other iOS devices

With the recent iOS update (16.4/16.5) and a new wifi setup at my residence, none of my accessories (especially my 2 HomePod minis) are connecting to my Home app/iPhone like they used to. Whenever I open up one of the HomePods on the Home app, it says it's not connected to the same network as my iPhone (even though it is and it shows it's connected to the wifi as well). I've tried every recommendation I could find (reset HomePod to factory settings and start over, reset network settings, forget the network and reconnect, reset the HomeKit). I've also made sure that the "Private Wifi Address" is turned off before setting up the HomePods again as well. The only thing I can't do because of where I live is to reset/reboot the wifi router. When I asked other residents if they could get their HomePods to work with the new wifi, they said there was no issue, so I'm uncertain as to what could be wrong.


Do you have any recommendations on anything else I could try? I'd really like to be able to use my HomePods again. Otherwise, they're sitting here using energy for nothing 😅


Thanks!

Posted on Jun 10, 2023 4:55 PM

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3 replies

Jun 10, 2023 5:04 PM in response to reebs_eliz

Here are some troubleshooting steps to see if we can resolve the issue:

  1. Update firmware: Open the Home app, tapping on the home icon in the top left corner, selecting "Home Settings," then choosing the "Software Update" option. If an update is available, follow the prompts to install it.
  2. Check network settings: Make sure that your HomePods and iPhone are indeed connected to the same Wi-Fi network. Go to the Wi-Fi settings on your iPhone and ensure that both devices are connected to the same network. If necessary, try forgetting the network on both devices and reconnecting them.
  3. Restart your devices: Try restarting your HomePods and iPhone. To restart the HomePods, unplug them from the power source, wait for a few seconds, then plug them back in. For the iPhone, you can perform a restart by powering it off, then turning it on again.
  4. Reset HomePods: Since you've already tried resetting your HomePods to factory settings, let's attempt the process once more, but this time, try setting them up as new devices using the updated Wi-Fi network. Follow the instructions provided by Apple for resetting and setting up your HomePods.
  5. Disable Wi-Fi Private Address: In your iPhone's Wi-Fi settings, locate the Wi-Fi network you're connected to and tap the "i" (info) icon next to it. Disable the "Private Address" option if it is enabled. This feature can sometimes cause connectivity issues with certain devices.


Additional information: If you can’t set up HomePod or HomePod mini – Apple Support (UK)


If none of the above steps resolve the problem, I recommend reaching out to Apple Support for further assistance. I apologize for any inconvenience this has caused you and you may want to file a bug report at their feedback website.


Jun 10, 2023 7:06 PM in response to FatalFit

I've already tried all of those things, but just to be sure I did it all once again. I'm still having the issue. It did, however, seem to temporarily fix the issue I had with the Home app and my Apple TV (it actually shows it responding now, thankfully). Looks like I'll be having to contact Apple support.


Thanks for the response, though!



HomePod mini says it's not on the same network as my other iOS devices

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