My Face ID doesn’t work anymore

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

jessie2010_07 Said:

"My Face ID doesn’t work anymore"

-------

Troubleshooting Face ID:

Overview these two links:

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

Hello ~ If working back through the steps in the article you came from doesn’t help you may need to have your iPhone checked…

Genius Bar Reservation and Apple Support Options

Also you may go to lower left and click on Support.

~Katana-San~