apple id

hello, I have changed my phone number and I can't access my old icloaud account, could you change my new number?

Posted on Jun 11, 2023 3:18 AM

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Question marked as Best reply

Posted on Jun 11, 2023 7:16 PM

Hi andria120,

welcome to the Apple (user-to-user) Community.


Re: "I have changed my phone number and I can't access my old icloaud account,

could you change my new number?"


As we are all Apple users, like yourself, in this community, we have no access to your accounts or details in order to make this change for you. We'd like to help, however.


Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly. After you log in, you can use the App Store, iCloud, iMessage, Apple Music, Apple TV+ and more.


Seems you need your new number listed in your Apple ID account online.

Wondering if you have access to the old iPhone number, or another trusted device (one listed in your Apple ID account) on which you can receive a verification code.


Here is the link for your Apple ID account online:

https://appleid.apple.com


In the security section 

add the new phone number first, to allow deleting of the old one.


Allow 24 hours for the change to update wherever the number is used for Apple


Re: verification code:

How to:

Get a verification code and sign in with two-factor authentication - Apple Support


If needed:

Apple ID support website / contact:

Apple ID - Official Apple Support


All the best :-)

1 reply
Question marked as Best reply

Jun 11, 2023 7:16 PM in response to andria120

Hi andria120,

welcome to the Apple (user-to-user) Community.


Re: "I have changed my phone number and I can't access my old icloaud account,

could you change my new number?"


As we are all Apple users, like yourself, in this community, we have no access to your accounts or details in order to make this change for you. We'd like to help, however.


Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly. After you log in, you can use the App Store, iCloud, iMessage, Apple Music, Apple TV+ and more.


Seems you need your new number listed in your Apple ID account online.

Wondering if you have access to the old iPhone number, or another trusted device (one listed in your Apple ID account) on which you can receive a verification code.


Here is the link for your Apple ID account online:

https://appleid.apple.com


In the security section 

add the new phone number first, to allow deleting of the old one.


Allow 24 hours for the change to update wherever the number is used for Apple


Re: verification code:

How to:

Get a verification code and sign in with two-factor authentication - Apple Support


If needed:

Apple ID support website / contact:

Apple ID - Official Apple Support


All the best :-)

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