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I requested an Apple trade in when purchasing an iPad. However I just received the iPad and did not get the information to trade in my old product.
what can I do to contact to request a trade in for my old product?
[Re-Titled by Moderator]
MacBook Air 13″, macOS 12.6
To clarify, if you elected to trade-in your existing device during the online purchase, the shipping kit required to return your existing device will be sent separately.
The shipping kit, to return the trade-in, will be timed to arrive soon after (within days) of receiving the new device. This is done such that you will have time and opportunity to transfer, should you choose to do so, all data from your old to new device.
When the transfer has been successfully completed, you can prepare the old device for return to Apple’s trade-in partner. You must prepare the old device as follows
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Ensure that you follow the return instructions precisely. The shipping kit will include:
These items will likely be sent to you in a plastic shipping envelope; be sure to check that all items are accounted for before discarding the outer wrapping.
To clarify, if you elected to trade-in your existing device during the online purchase, the shipping kit required to return your existing device will be sent separately.
The shipping kit, to return the trade-in, will be timed to arrive soon after (within days) of receiving the new device. This is done such that you will have time and opportunity to transfer, should you choose to do so, all data from your old to new device.
When the transfer has been successfully completed, you can prepare the old device for return to Apple’s trade-in partner. You must prepare the old device as follows
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Ensure that you follow the return instructions precisely. The shipping kit will include:
These items will likely be sent to you in a plastic shipping envelope; be sure to check that all items are accounted for before discarding the outer wrapping.
If the trade-in box and instructions do not show up as
discusses by FoxFifth above, you may wish to use this
link to restart the process:
The last time I did an Apple trade, the trade-in box and instructions were shipped separately and arrived 2 or 3 days after my purchase.
How to trade in my old iPad?
