I have new Xfinity service and account. I have went in and deleted my TV provider in settings. I then selected xfinity and it keeps using my old account information not my new one. I’m even signed into the xfinity app with my new information. How do I fix this??
iPhone 14 Pro Max
Hello djdc2012,
Thank you for posting to Apple Support Communities.
We understand you're not able to change the TV provider in Settings. To begin with, let's be sure that iOS is up-to-date on your iPhone. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.
How to back up your iPhone, iPad, and iPod touch
Then, make sure you're following the steps in the article here: Sign in with your TV provider on your iPhone, iPad, or iPod touch - Apple Support
If you continue to have an issue, contact Apple Support for additional troubleshooting: Get Support
Take care.
well I did all that obviously and that’s why I’m asking my question.
Old tv provider information
