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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi.
I forgot my password and security questions. I managed to reset my password but can not reset security questions. I receive a message like "we can't change security questions because we don't have enough information about you."
How can I change these security questions?
What does: we don't have sufficient information to reset your security questions mean?
If you are seeing this 'Cannot Reset Apple ID Security Questions' message means that you didn't provide the correct details to prove who you are.
See this Apple article: If you forgot the answers to your Apple ID security questions
If you forgot the answers to your Apple ID security questions - Apple Support
👉 Scroll to Reset your security questions
After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.
If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.
What does: we don't have sufficient information to reset your security questions mean?
If you are seeing this 'Cannot Reset Apple ID Security Questions' message means that you didn't provide the correct details to prove who you are.
See this Apple article: If you forgot the answers to your Apple ID security questions
If you forgot the answers to your Apple ID security questions - Apple Support
👉 Scroll to Reset your security questions
After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.
If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.
I need support for my forgotten security questions
