Not Receiving Texts On LTE Apple Watch While Out Running.

UPDATE: Once again, Apple blames the customer instead of fixing their system. A “Senior Advisor” told me the problem is my case, and where I wear it on my wrist. It occurred with AND without a case! When I told him the issue doesn’t exist if I turn off Wrist Detection, he said, “I have given you the solutions to your issue.”

This issue goes back too many years. If I want to receive texts on my LTE Apple Watch when away from my phone, I have to sacrifice the following:

• Your Apple Watch will no longer lock automatically when you remove it from your wrist.
• Fall Detection on Apple Watch SE and Series 4 and later wonʼt automatically make an emergency call even after it has detected a hard impact fall.
• Heart rate tracking and notifications will be disabled.
• Background blood oxygen measurement will be turned off.
• Background measurements for respiratory rate will be disabled.
• Sleep tracking will not be available.
• Some activity measurements will not be available.
• Noise level measurements and alerts will be disabled.
• When using Apple Pay on Apple Watch, you’ll be prompted to enter your passcode when you double-click the side button to authorize the payment.

This should not be an issue in 2023 with an Apple Watch - especially when these were all major “upgrades” on the Ultra. What truly bothers me is how this issue has been passed on to the consumer, and cut off without a real resolution on these Community Forums.

Thank you for making the time to share your info with me. I assure you I’ve gone through every step on my own, and today while on the phone with Apple for over an hour. I leave the phone at home, go for a run, and will only get texts while running if Wrist Detection is off.

Thank you for making the time to share this with me. I have the phone on, charged, with wifi and cellular on. Everything is connected and fine before I leave. This isn’t the first watch or phone I have this issue with. I’ve read on these forums that this issue has existed since at least 2020.