Hello every time I get on my Mac Pro laptop ..apple iTunes pops up to tell me to type in my username iCloud and password ..well it keeps going blank and won't go away off my home screen every time I type my password In..it doesn't say incorrect password or anything..so I changed my password since it kept doing that and won't let me sign in and is doing the same thing it was doing.
MacBook Pro (M2, 2022)
Hello makay_lynn321,
The key to an issue like this is find what is causing that prompt.
We would suggest starting up the system in what is called safe mode. Safe mode only loads what is needed to run the computer. This can help isolate what is causing issues.
To start in safe mode, follow these steps:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
More information is available here: How to use safe mode on your Mac - Apple Support
The computer will take longer to start in safe mode, and the screen may have some distorted video as it starts up. This is normal. Once you are logged in, use the system and test to see if the issue continues.
If everything seems to work as expected, go ahead and restart the computer normally and test again. There are steps outlined on what to do if the issue does or does not continue in safe mode.
Starting in safe mode also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues.
You may also want to consider reaching out to Apple Support for further assistance: Get Support
Have a good day.
Hello makay_lynn321,
The key to an issue like this is find what is causing that prompt.
We would suggest starting up the system in what is called safe mode. Safe mode only loads what is needed to run the computer. This can help isolate what is causing issues.
To start in safe mode, follow these steps:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
More information is available here: How to use safe mode on your Mac - Apple Support
The computer will take longer to start in safe mode, and the screen may have some distorted video as it starts up. This is normal. Once you are logged in, use the system and test to see if the issue continues.
If everything seems to work as expected, go ahead and restart the computer normally and test again. There are steps outlined on what to do if the issue does or does not continue in safe mode.
Starting in safe mode also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues.
You may also want to consider reaching out to Apple Support for further assistance: Get Support
Have a good day.
apple iTunes
