Unlock ipad

My iPad is fully charged but when I swipe up it won’t unlock

iPad Pro (6th generation)

Posted on Jun 12, 2023 5:45 PM

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Question marked as Top-ranking reply

Posted on Jun 13, 2023 1:54 AM

When swiping upwards to unlock your iPad, begin the swipe from the bezel (i.e., below the visible area of the screen).


If you are still unable to successfully swipe, try a forced restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restart, is the iPad responding to FaceID, or are you being prompted for your Passcode?

1 reply
Question marked as Top-ranking reply

Jun 13, 2023 1:54 AM in response to skyeski

When swiping upwards to unlock your iPad, begin the swipe from the bezel (i.e., below the visible area of the screen).


If you are still unable to successfully swipe, try a forced restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restart, is the iPad responding to FaceID, or are you being prompted for your Passcode?

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