Touch ID no longer working

Is there a solution when touch id is not working after latest software update on Mac Ventura 13.4 (22F66)Touch ID and password options greyed out except for apple watch. Do I delete the fingerprint and add a new one?




iMac 21.5″ 4K, macOS 10.13

Posted on Jun 12, 2023 6:38 PM

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Jun 14, 2023 10:28 AM in response to maggie257

Hi maggie257,


Thanks for posting in Apple Support Communities.


We understand your Touch ID isn't working on your Mac. Try the steps suggested by Apple from If Touch ID isn't working on your Mac - Apple Support.


Try using Touch ID after each step:
1. Make sure that you have the latest version of macOS.
2. Make sure that your fingers and the Touch ID sensor are clean and dry.* Use a clean, lint-free cloth to wipe off any dirt or debris on the Touch ID sensor.
3. Your finger should cover the Touch ID sensor completely. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
4. Choose Apple menu  > System Settings (or System Preferences), click Users & Groups, then click the lock  to make changes. Click Login Options, then make sure that Automatic login is off.
5. Choose Apple menu  > System Settings (or System Preferences), click Touch ID & Password, then turn on the setting to use Touch ID to unlock your Mac.
6. Try to add a different fingerprint. Choose Apple menu  > System Settings (Or System Preferences), click Touch ID & Password, then click Add Fingerprint.
7. For Magic Keyboard with Touch ID, turn your keyboard off and on, then connect your keyboard to your Mac with the USB to Lightning cable. After you turn Magic Keyboard off then on, Touch ID may be unavailable for up to 10 seconds.
8. Restart your Mac.




Regards.


Touch ID no longer working

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