Related Article: Use Face ID on your iPhone or iPad Pro

my brand new and updated iPhone 13 mini doesn't allow me to use Face ID - it stopped working. When trying to re-new this function, alway getting info: Face ID is not Available ...can You help, please?

my brand new and updated iPhone 13 mini doesn't allow me to use Face ID - it stopped working. When trying to re-new this function, alway getting info: Face ID is not Available ...can You help, please?

iPhone 13 mini

Posted on Jun 13, 2023 6:14 AM

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Question marked as Apple recommended

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


Posted on Jun 13, 2023 6:18 AM

3 replies
Question marked as Apple recommended

Jun 13, 2023 6:18 AM in response to 1968Ivan

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


my brand new and updated iPhone 13 mini doesn't allow me to use Face ID - it stopped working. When trying to re-new this function, alway getting info: Face ID is not Available ...can You help, please?

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