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Error message, cannot connect to server

My IPad indicates that there is a problem connecting to the server. I cannot access my email or any of my apps. There is no problem connecting to the wifi and my house wifi system is working properly. I have tried resetting network connections, setting the date and time to automatic, and rebooting. Would appreciate some additional guidance from the group.


iPad Pro (6th generation)

Posted on Jun 13, 2023 6:39 AM

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Question marked as Top-ranking reply

Posted on Sep 8, 2024 11:19 AM

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14 replies

Jun 14, 2023 2:51 PM in response to Cjmatz83

Hello Cjmatz83,


One of first things to determine is if the error is isolated to a single server are more than one. Are you able to navigate the internet using a browser without any issue?


If not, these steps from If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support can help get your iPad connected again. Even though you have done some of them, we would suggest you go through and do them all again:


1. Make sure that your router is on and that you're within range
If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.
 
2. Make sure that Wi-Fi is on and that you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.
If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.
An iPhone showing the Wi-Fi screen. There's a blue a checkmark next to the Wi-Fi network's name.

3. If asked, enter your Wi-Fi password
If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.
Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.
 
4. Check for issues with your Wi-Fi network
If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.
 
An iPhone showing the Wi-Fi screen. There's an alert message under the Wi-Fi network's name.

5. Check your cables and connections
If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.
 
6. Restart
Restart your iOS or iPadOS device.
Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.
After you restart each device, see if you fixed the issue.
 
7. Reset your network settings
If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


If you continue to have an issue, Apple Support will be in the best position to provide further assistance: Get Support  


Cheers.



Oct 25, 2023 2:22 PM in response to srbwanderer

Lately I get this not connected internet message when I get into my car and plug in and need my map. Even with cellular it doesn’t work. When I get home 🏡 it usually works. Is it because I still use an older 6+ iPhone? I never had this problem before last week. Something is not right. I still like my phone; much easier to use than my husbands iPhone 11! Not sure I want to stay with Apple now

Error message, cannot connect to server

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