Unable to Activate iCloud Mail

Hi CrazyShells Slam,

You'll need to create a primary iCloud email address on your device before you can use iCloud Mail. Please check out this link and ensure the correct process is being used, so we can make sure there aren't any issues there: Create a primary email address for iCloud Mail

Create a primary email address for iCloud Mail

You must create a primary iCloud email address on your iPhone, iPad, iPod touch, or Mac before you can use iCloud Mail. For an overview of what you can do with Mail and iCloud, see Send and receive iCloud Mail on all your devices and keep Mail settings up to date.

If you already have an @icloud.com (or an @me.com or @mac.com) email address, see Set up iCloud Mail on all your devices.

Create a primary iCloud Mail address on your iPhone, iPad, or iPod touch

1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.

2. Tap iCloud Mail (or Mail), then follow the onscreen instructions to create an iCloud Mail address.

If you don’t see onscreen instructions after turning on iCloud Mail on your iPhone, iPad, or iPod touch, you already have a primary iCloud email address.

If you need to create a new Apple ID account, please check out this link, which will guide you through the process: How to create a new Apple ID

Thanks!

Hi CrazyShells Slam,

Thanks for posting here in Apple Support Communities. Are you attempting to create a new iCloud email address or is this an existing Mail account? If existing, please check out the link below as it may help to address the issue you're facing: If iCloud Mail isn't working - Apple Support

If this is related to something else, please provide us with more details.

Kind regards.

We appreciate the update CrazyShells Slam,

In that case, we'd recommend reaching out to Apple to look into this further. They have access to the tools needed to determine more information about why this may be occurring. You can reach them using: Get Support

Cheers!