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Hello. I have subscribed the apple tv but I can’t watch it on tv. I can only watch on my phone. My tv have apple tv+. I can watch the trailer but when i click the movie. It shows “video not available. Please check your internet connection”. But my wifi works fine. Already reset the apple tv+ and configure the wifi. Still the same.
if the phone use vpn then that could explain why it may work, as the appletv box does not support that currently
so if your region does not support appletv+, and the vpn saves your iphone then that could explain it.
otherwise, if it was me then I would reach out to their support
and or
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
if the phone use vpn then that could explain why it may work, as the appletv box does not support that currently
so if your region does not support appletv+, and the vpn saves your iphone then that could explain it.
otherwise, if it was me then I would reach out to their support
and or
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
I also have the same issue... it is not the Apple TV box ....it is the app on the television that is not working
all other streaming services work fine except for Apple TV app. I have deleted the app re-installed it etc...it was working fine then it just stopped saying for me to check my internet connection....
I found your response with he following search, “there's an apple app on my Hisense device, but it only plays promotional content during prime hours.”
This is my same concern, but it works most of the day. During prime time we seem to be cutoff unless we switch to an Apple Device.
I wonder what deal Hisense made with Apple and if this act is intentional. Having spent thousands on Apple content and paying for a digital subscription I expect it to work on devices advertising Apple compatible.
I have the same issue, were you able to solve it?
Not really, and apple tv works fine in UAE
No vpn on my phone and no possible IT issue.
It might be related to the vidaa software on the tv.
Can you tell me if it never works or just during prime time?
Cant watch apple tv on hisense tv
