I can't tell you how many times in mid-conversation I find that my ear has put me on mute, all because of the ridiculous place apple engineers put the mute button. I always apologize to the person I am speaking to, and they invariably say "that happens to me all the time too!"
Proximity sensor turns the screen off when it is near your ear.
If it's not and you keep hitting mute, clean your phone and try removing the case.
If it still doesn't work, contact Apple Support for service.
Proximity sensor turns the screen off when it is near your ear.
If it's not and you keep hitting mute, clean your phone and try removing the case.
If it still doesn't work, contact Apple Support for service.
Sorry that you were offended by my attempt at humor. But of course, I had no way of knowing you didn't mean the hardware switch. This screen should not be active when you hold the phone up to your head. As Katana-San speculates, it sounds as if there is an issue with your proximity sensor. I would start by removing any case and screen protector and see if the screen does what it should do, which is go black. You can test this by making a call, any call. Then, once the call connects, hold your hand over the top of the phone, near the earpiece. If the proximity sensor is working, the screen will go black. If it doesn't, you should contact Apple and see about having them evaluate it. They can do some diagnostics remotely.
Genius Bar Reservation and Apple Support Options - Apple
When your ear is near the screen the phone disables the screen and the buttons on it using a proximity detector near the top of the screen. If this is not working as designed first check to see if your case or screen protector is blocking the proximity detector (it’s a tiny dot that glows red near the ear speaker). You can test it by making a call, then hold the phone away from your ear and put your finger over the detector; the screen should go black.
Hello again ~ It may be an issue with your proximity sensor as well. Have it checked out at Apple.
GerryCarley - Thanks for the screen shot. It helps. You can swipe up to get back to another screen. This will not disconnect the call. I do this frequently if I’m not using my AirPods for the call. It’s not a perfect solution but we are just other Apple users in this community forum. We can explain the HOW, but not the WHY. Feel free to leave feedback to Apple. The button is in Katana-Son’s post above.
Your ear can reach around the edge of the phone and slide that little tiny switch that I need a fingernail to move?!? I'm impressed!
But seriously, if your mute switch is that easy to engage, I suspect a hardware problem.
Mute switch? It's a "button" on the screen that displays while you're using the phone. At least on the Iphone 14. But thanks for the prompt snarky reply.
Why did Apple put the mute button for the phone exactly where your ear touches the screen?
