Hi marlamiata,
We appreciate you reaching out to us.
Have you had the chance to check if there is an outage or maintenance?
Apple - Support - System Status
If there is an outage or maintenance, please try the troubleshooting steps below.
First, let's restart your MacBook Pro.
Restarting your device may help in correcting the issue.
Shut down or restart your Mac - Apple Support
Another factor that may cause the issue is your internet connection.
If possible, please check if the issue persists on a different Wi-Fi network.
If yo continue to experience the issue on a different Wi-Fi network, please check if the issue persists while on safe mode.
Safe mode does a basic check of your startup disk, similar to using First Aid in Disk Utility.
Performing this step may help resolve the issue, or further isolate the issue.
Below is an article to help guide you through the process.
Use safe mode on your Mac - Apple Support
If the issue persists on safe mode, please test if the issue happens on a newly created user account.
- "On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.)
- Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
- Click the New Account pop-up menu, then choose a type of user.
- Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
- Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
- Click Create User."
You can use the article below as a reference.
Add a user or group on Mac - Apple Support
Take care!