Related Article: Use Screen Time on your iPhone, iPad, or iPod touch

screentime reset forgot password doesn't work

The screentime password reset is not working everytime i click on forgot password it locks the screentime screen for some time

iPad Air 2, iPadOS 15

Posted on Jun 15, 2023 4:21 AM

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6 replies

Jun 15, 2023 4:32 AM in response to yashovardhan256

If you have forgotten the ScreenTime passcode, the procedures outlined within this link should resolve the problem:

If you forgot your Screen Time passcode - Apple Support


If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.


You should note that a forgotten ScreenTime Passcode can only be reset using the associated AppleID credentials if the ScreenTime Passcode was set/created after release of iPadOS 13.2. If set prior to this, you’ll not be able to reset the Passcode using your AppleID.


To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be complete reset “as new”, losing all locally stored data:

Settings > General > Reset > Erase All Content & Settings


In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.


Jun 15, 2023 4:46 AM in response to LotusPilot

My software version is 15.7.6

IPad Air 2

I tried doing this

  1. Setting > Screen Time > Change Screen Time Passcode > Change Screentime Passcode > Forgot Passcode


The moment i do this it asks me to try again after XX minutes.

Right not its 60 min already


I dont have any critical data on my ipad. but even not able to reset it because there too its asking for screen time passcode


i am really frustrated as i need to reset my ipad as

  1. Its gone slow
  2. its not connecting to any WIFI network


please help with the same.

Jun 15, 2023 6:06 AM in response to yashovardhan256

Are you are referring to the ScreenTime Passcode - and not the Passcode necessary to unlock the iPad lock screen? These are entirely different.



ScreenTime Passcode


Begin with a forced restart of your iPad - as this will likely clear a isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem persists - and you cannot reset or disable the ScreenTime Passcode, the iPad must be reset.



iPad Passcode (Lock Screen)


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


If the iPad indicates that it is unavailable, or a security lockout has occurred, you not be able to access any data locally stored on the iPad. If the lockout has an associated waiting period with a countdown, you can attempt to enter the correct device Passcode when the countdown expires. Otherwise, you must restore the iPad.



iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPad is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Jun 15, 2023 6:19 AM in response to LotusPilot

Thanks for your response

I tried doing a power key and home key press task but it just restarts the IPAD


When i try to reset the ipad, it again asks me for ScreenTime Passcode which brings me to a dead end.


is there no way of resetting it using itunes?


I am more than happy to reset my IPAD and loose the data but screen time passcode doesnt allow me to do so

screentime reset forgot password doesn't work

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