Can’t see photos In messages

When I look in my messages app, photos don’t show up like they used to. I don’t know what changed.

I tried clearing out storage, that didn’t help.

iPhone 7, iOS 14

Posted on Jun 15, 2023 5:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2023 5:58 AM

Hello monarda18!


Here are some steps that seem to solve the issue:


  1. Force restart iPhone - Apple Support
  2. Please ensure that iCould Photos are turned on: Set up and use iCloud Photos - Apple Support
  3. I was asked to troubleshoot this issue on a relative’s iPhone. iCould Photos were turned on, but his iCould storage was full. So I used this Support Article to “make some space,” and the photos started showing correctly. 


Also…


  1. Please turn off your iPhone. Leave it off for 5 mins. 
  2. Please turn off iMessages in your settings.
  3. Turn off iPhone. 
  4. Leave for 1 min. 
  5. Turn iPhone back on. 
  6. Go to Settings, and turn iMessages back on (wait 1 min. after doing so)
  7. Tap on JPEG files in your messages, and they will appear (some automatically)


I hope this is helpful. Good Luck!

1 reply
Question marked as Top-ranking reply

Jun 15, 2023 5:58 AM in response to monarda18

Hello monarda18!


Here are some steps that seem to solve the issue:


  1. Force restart iPhone - Apple Support
  2. Please ensure that iCould Photos are turned on: Set up and use iCloud Photos - Apple Support
  3. I was asked to troubleshoot this issue on a relative’s iPhone. iCould Photos were turned on, but his iCould storage was full. So I used this Support Article to “make some space,” and the photos started showing correctly. 


Also…


  1. Please turn off your iPhone. Leave it off for 5 mins. 
  2. Please turn off iMessages in your settings.
  3. Turn off iPhone. 
  4. Leave for 1 min. 
  5. Turn iPhone back on. 
  6. Go to Settings, and turn iMessages back on (wait 1 min. after doing so)
  7. Tap on JPEG files in your messages, and they will appear (some automatically)


I hope this is helpful. Good Luck!

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Can’t see photos In messages

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