I paid for iCloud+ 2TB and received the invoice via email.
However, I do not have access to it (it tells me to upgrade due to no space, and even allows me to upgrade and pay again)
A family member, with whom I shared the iCloud+ with, is using it and it works.
Please assist me with this.
Or refund me and then I can resubscribe to iCloud+ 2TB
Kind regards
Rebecca
iPhone 12, iOS 16
Hello beck228,
You'll want to check that the storage plan is reflecting on your account. In Settings > name at the top > iCloud > Manage Account Storage, make sure the storage plan is showing the one that you purchased.
Upgrade to iCloud+ and manage your subscription
If the correct storage plan is showing there, but the total storage at the top of the page is not matching it, you'll want to contact Apple for assistance with your account: Get Support
If you need to request a refund for the purchase, you can do that here: Request a refund for apps or content that you bought from Apple
Cheers!
Hello beck228,
You'll want to check that the storage plan is reflecting on your account. In Settings > name at the top > iCloud > Manage Account Storage, make sure the storage plan is showing the one that you purchased.
Upgrade to iCloud+ and manage your subscription
If the correct storage plan is showing there, but the total storage at the top of the page is not matching it, you'll want to contact Apple for assistance with your account: Get Support
If you need to request a refund for the purchase, you can do that here: Request a refund for apps or content that you bought from Apple
Cheers!
iCloud+ 2TB paid for, and not working
