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I couldn’t verify my Apple ID payment information

I couldn’t verify my payment information! I tried to change my billing address but I couldn’t too! What can I do?


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 16

Posted on Jun 15, 2023 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2023 7:04 AM

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



5 replies
Question marked as Top-ranking reply

Jun 16, 2023 7:04 AM in response to Bader-aziz

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



Jun 16, 2023 7:04 AM in response to Bader-aziz

I couldn’t verify my payment information!

To verify your payment information, you need to -> Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

Or see -> Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple Account balance, you need to set your Apple Account balance as your default payment.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


-----

I tried to change my billing address but I couldn’t too!

Change / update your billing address:

(macOS) Set up your Apple ID payment method and shipping address on Mac

Set up your Apple ID payment method and shipping address on Mac – Apple Support (UK)


or 

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

  • edit your billing addres.


or 

To change the billing address you can do (macOS & Windows OS) via iTunes

Start Music (-> Click on iTunes) -> side bar click iTunes Store -> go to Account (top bar) -> View Account -> Sign in -> Apple ID Summary -> Billing Address -> Edit.


or 

(iPhone & iPad) Go to -> Settings -> tap your Profile -> Payment and shipping -> Change Address.

Edit the Address -> tap Done.




I couldn’t verify my Apple ID payment information

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