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set up cellular

I had to reset my phone and now it is asking to set up cellular my options are transfer from nearby iphone or use QR code. I don't have either. My phone had a security lock because it was in my pocket and I guess the passcode kept trying to log in and locked my phone




iPhone 14

Posted on Jun 16, 2023 8:22 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2023 9:26 AM

Were you using an eSim from your carrier or a physical SIM card?


Sounds like you were using an eSim and you erased it when you "reset" your iPhone. You would need to contact your carrier / cellular service provider and ask for a QR code or a new eSim from them to activate cellular.



2 replies

Jun 16, 2023 8:31 AM in response to DonnaDanoosh

Hello,


It appears you may have a disabled mobile device or forgotten device passcode and you need to get this working so you can follow through with the setup procedure for the other device. Refer to this support article for various methods that you can use to resolve this; which one you can use depends upon your equipment configuration. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


How to reset your device if you are running iOS 15.2 or later:

If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.

2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
 3. Tap Erase [Device], then tap Erase [Device] again to confirm.

4. Enter your Apple ID password to sign out of your Apple ID on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.


If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device --> If you forgot your iPhone passcode - Apple Support .

You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My ( Find My - Official Apple Support ) on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device. 


Read the support article for full information.


Whichever method you use will result in erasing the iPhone. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.



set up cellular

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