My iTunes account is disabeled How do i get it back

how do i get my iTunes account back


Posted on Jun 16, 2023 11:31 AM

Reply
Question marked as Best reply

Posted on Jun 16, 2023 11:31 AM

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If the message says "your account has been disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


If it's another reason then post here with details.



4 replies
Question marked as Best reply

Jun 16, 2023 11:31 AM in response to Cookirliz

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If the message says "your account has been disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


If it's another reason then post here with details.



Jun 16, 2023 11:48 AM in response to Limnos

I'll add that I provide links to both documents because in the past many, many people have frequently referred to an Apple ID as "my iTunes" (in addition to using "iTunes" to refer to pretty much anything Apple has to offer online. If you really mean a disabled App and iTunes Store then, as I said, click on the special link to contact Apple.

My iTunes account is disabeled How do i get it back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.