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newell113 Author

Level 1

4 points

unable to use change credit card

unable to change credit card

Posted on Jun 17, 2023 9:25 AM

Top-ranking reply

Bill_T1

Community Specialist

Posted on Jun 18, 2023 4:36 PM

Hi newell113,

If your concern relates to changing your Apple ID payment method, ensure that you're following the procedure from If you need to change or update your Apple ID payment method for that:

"Update your payment method on your iPhone or iPad

Open the Settings app.
Tap your name.
Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
Tap Add Payment Method, enter the new payment method, then tap Done.
Tap Edit.
Tap the red delete button next to the old payment method, then tap Delete."

Note you must add the new payment method prior to deleting the old payment method, as your account must have a valid payment method on file at all times if you have pending purchases, active subscriptions and in other scenarios.

If your concern relates to something else, reply back with more details outlining what you're trying to accomplish and what happens during those attempts.

Regards.

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