iPhone 6s - home button not working and can’t make or receive calls

A couple of days ago I noticed I couldn’t make or receive calls and then the day after the home button suddenly stopped working. I think there are maybe other issues too. I am using the home button via accessibility so can just about use my phone for apps but am having to use the side button a lot to get back to Lock Screen. I have tried various things but have run out of ideas. Does anyone have any suggestions please? Btw my software is up to date.

Thank you


Posted on Jun 18, 2023 5:27 AM

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Jun 18, 2023 6:09 AM in response to Pooky-face

You may try some of these steps...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Reset all settings: If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  3. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


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iPhone 6s - home button not working and can’t make or receive calls

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