My phone is showing I have an unknown part and my phone won’t charge but I haven’t added or taken anything out of my phone

Hi kourtney267,

Thank you for participating in the Apple Support Communities. We understand your iPhone won't charge and you're seeing a message about an Unknown Part. It sounds like the battery may need to be replaced. This article explains the reasons you may see the message about an "Unknown Part": About genuine iPhone batteries - Apple Support.

"An Unknown Part message will appear if the battery installation is incomplete or if the battery:

• Was replaced with a nongenuine battery
• Was already used or installed in another iPhone
• Isn't functioning as expected"

This article has more information about replacing the battery if needed: iPhone Battery Repair & Replacement - Apple Support.

We hope this helps.

Take care.

Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to let them take a look and run some checks.

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