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User profile for user: Tatoun1981
Tatoun1981 Author
User level: Level 1
4 points

My nieces iPad is stuck in recovery mode

My nieces iPad is stuck in recovery mode, and when I attempt to restore it through iTunes I get an "unknown error code 4013." I put it into recovery mode because it was stuck in 'boot loop,' going from the apple logo to a blank black screen to the apple logo repeatedly and I could not even shut it down. I am using a legitimate apple cord to connect the iPad to my computer. I have used DFU mode and still receive the error code 4013. I have tried both updating and restoring. I reset my entire computer and reinstalled iTunes, most recent update. Nothing is working, I don't know what to do.



[Edited by Moderator]


iPad Air

Posted on Jun 18, 2023 12:49 PM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,064 points

Posted on Jun 18, 2023 3:37 PM

You’ll find guidance for troubleshooting error #4013 here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,064 points

Jun 18, 2023 3:37 PM in response to Tatoun1981

You’ll find guidance for troubleshooting error #4013 here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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My nieces iPad is stuck in recovery mode

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