Mac OS Mail

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Mac OS Mail

I am on Mac mini with intel processor and Ventura os.

I use Mac mail a lot and I have just noticed that my inbox is full of mails because when my office sends me a schedule and I reply to their mail I also get automatic response from the office (you know the drill...."thank you for contacting us etc....") and the original and automatically generated mail are both in inbox separately and my answer from in between is only in sent folder.

I have tried to organize by conversation ("view" drop down menu) multiple times and it allows me to check/uncheck it but no changes appear to the mail app. Also I keep choosing "collapse all conversations" but the option never is checked. Tried rebooting, closing and opening mail app and much more. Any suggestions?

Mac mini (2018)

Posted on Jun 18, 2023 10:16 PM

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Answer 1

Jun 19, 2023 10:45 PM in response to leroydouglas

Well...at first I thought "how MORE clear can I be about it?" but then....YES, you understood my issue with the mail app. And this button you marked is amazing (it didn't exist in previous versions of Mac OS, because I rearranged my toolbar just last year and haven't seen that option) BUT.... still, problem exists.

Imagine this: company sends me an email saying "here's your weekly schedule", I respond with "thank you, I confirm", then their server sends automatic response "we thank you for being in touch, blah blah...."

Now: all those mails are displayed separately in inbox (the incoming ones) and outgoing one is in the outbox. And after trying your solution, the issue remains....Now their original mail and my answer are sorted into one conversation, but their answer appears as a separated one. And this never happened before Ventura . I am devastated .

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Answer 2

leroydouglas

Level 10

199,548 points

Jun 19, 2023 1:02 PM in response to JapaneseOdyssey

JapaneseOdyssey wrote:

I am on Mac mini with intel processor and Ventura os.

I use Mac mail a lot and I have just noticed that my inbox is full of mails because when my office sends me a schedule and I reply to their mail I also get automatic response from the office (you know the drill...."thank you for contacting us etc....") and

the original and automatically generated mail are both in inbox separately and my answer from in between is only in sent folder.

I have tried to organize by conversation ("view" drop down menu) multiple times and it allows me to check/uncheck it but no changes appear to the mail app. Also I keep choosing "collapse all conversations" but the option never is checked. Tried rebooting, closing and opening mail app and much more. Any suggestions?

Not sure I understand what exactly is the issue you are asking about...non-the-less

Mail>View>Customize Toolbar

If you do not see the options here—

ref: View email conversations in Mail on Mac

"When conversations are turned off and you select one of the messages in the thread, the other messages are highlighted so you can still identify the thread. To change the highlight color or turn off the highlighting, choose Mail > Settings, click Viewing, then set the highlighting options. If you want to group the highlighted messages together in the preview area, choose View > Show Related Messages."

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Mac OS Mail

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