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bought ipad pro a year ago but my password wouldnt work so did an erase and reset to set ipad up again. unit is now locked to me as is now asking for original owners apple details to activate. Tried on line help but drew a blank and of course have reached out (no luck) to seller for details - help! not keen on using third party software unless anyone has had a good experrience
iPad Pro, iPadOS 16
If you have bought 2nd hand iPad, you must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPad.
To unlock the iPad, you need the Apple ID and password of the previous owner, that were used during set up.
So you have to contact the previous owner.
The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Then the previous owner has to remove the iPad from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to find where you're signed in - Apple Support
Then you can sign in with your own Apple ID.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)
Read this before you buy a 2nd hand iPad.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
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Ask your money back if possible, perhaps you have bought a stolen iPad.
If you can't get in touch with the seller, you can't use the iPad.
I can’t get hold of the original owner,
If you can't get in touch with the previous owner or the seller, you can't use the iPad.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
We are also users of Apple products & services like you.
Thanks for this reply but it doesn’t help if I can’t get hold of the original owner, the Ipad was not stolen and trying to reset passwords I have now disabled this device as erase and reset has taken unit control away from me - surely this is not acceptable as people die/move/forget passwords - any practical help out there
ipad locked to original owner
