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Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

I can no longer backup over Xfinity Wi-Fi. I've reset the network settings, reset the modem, and even got a new Xfinity modem. I keep getting an error message saying "The last backup could not be completed because of poor network conditions". The network conditions are not poor.

iPhone 12 Pro

Posted on Jun 19, 2023 2:34 PM

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340 replies

Aug 5, 2023 7:42 PM in response to joanfromhealdsburg

Thanks, Joan, that's pretty much what worked for me, but in a different order. I had rebooted my modem earlier in the day per the request of an Xfinity tech. That alone didn't solve the problem. Then someone on here said to forget the network and rejoin. I tried that, and behold, I was able to back up. My guess is that the updated firmware that Xfinity pushed out last night needed a reboot of the modem and the forget/rejoin to take effect. I hope everyone who is still struggling will give that a try.

Aug 6, 2023 5:51 AM in response to Grampy129C2

Grampy, here's the post on Reddit.


https://www.reddit.com/r/Comcast_Xfinity/comments/14kn2ji/poor_network_conditions_prevent_icloud_backup/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=2&utm_term=1


Send them the info they need via mod mail and they will open a ticket. I'm surprised they haven't rolled out this firmware update to everyone.

Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

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