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I can no longer backup over Xfinity Wi-Fi. I've reset the network settings, reset the modem, and even got a new Xfinity modem. I keep getting an error message saying "The last backup could not be completed because of poor network conditions". The network conditions are not poor.
iPhone 12 Pro
Xfinity has started to roll out the fix and it will be completed by Sept 6 to all users.
You may want to log into your gateway through a browser and check which band devices are connected to. I see conflicting results between the app and the admin tools.
If your devices don’t have the 6ghz hardware, it won’t be the problem. More likely TCP and UDP ports for services were missed or typo-ed in the firmware that started going out in June. The xB8 gateways were working fine since last year for those of us that had them then. There are also some reports that the xB7 modems were having the same issues.
Since part of the issue is that iOS updates are unable to happen, I’m sure Xfinity wants to get this sorted before iOS/iPadOS 17 gets released in the next week or two. If not, they will be overwhelmed with complaints.
How do I log into the router on a browser?
Log into your gateway through your browser. Directions in this link:
https://www.xfinity.com/support/articles/wifi-change-admin-tool
My iCloud backup is now working with recent XB8 update CGM4981COM_6.2p25s1_PROD_sey. Thanks to everyone here for the good discussion.
Hello. My backups are now working over wifi. As much updates are current I am going to assume that they will occur over wifi also. Thank you xfinity for correcting this issue!
Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message
