Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

Thanks for the update. I would not try the call tech support option… I was transferred between “tech support” and hold for about three hours yesterday, until I was finally transferred to “advanced technical support” who insisted the issue had nothing to do with firmware and that I was crazy. Hopefully they roll out the update to everyone soon.

Thank you for update- I am on older version gateway ( one you posted ) and able to back up on 2.4 - tried my husbands iPhone manually backup on 5 and was successful- however my iPad not successful- backup only on 2.4

do you recommend according to Reddit they are working behind the scenes

Wow, great to read this...looks like the relentless posting on this site and on Reddit (as well as all the phone calls to Xfinity) has finally opened some eyes. Hopefully the software update will be released soon

Joan thanks for message - as I mentioned earlier

I do have my network split- but updates only happen on 2.4 - I did reach out to Reddit and sent private email message in addition to Xfinity- Ask Tom - with all links

Did Adv Tech say how they will know who all is affected? Or just roll out a countrywide update?

thank you

Thank you- I did also sent message a little while ago through mod mail with my account number and and gateway firmware number

do you think now they will push a countrywide update? They can’t personally call everyone

As I stated mine are backing up on 2.4 but should backup accordingly on all and work properly

Joan yes I have been reading all the messages

sorry if I am annoying

I understood all people who reached out to Reddit and they fixed yours and a few others as a test - I also reached out today on Reddit and sent message.

I guess I am concerned- how are they going to know who to fix and update accordingly

I am sure we all don’t like paying for something that is not working as it should

If people still have informative information to provide for the people without all working and or do - it’s very much appreciated

I just want this frustrating situation behind

Debbie -

That was a reply to whitzgw who commented today about doing "the same thing" and downgrading to an XB7.

Since your modem is split, I'm not sure how/if the firmware update "test" would apply, but I'm sure all will be sorted by following the updates that Brian sends. I think you said you preferred having your router split, so all should be working for you right?

Kevin -

Yes, I've received 3 phone calls to make sure that that the firmware update is still working correctly. As another wrote in this thread, it's likely that they are evaluating results in the test group before moving forward with a patch for all others. If you read my earlier comment, I was told that they were experiencing some hold-ups because some users were not getting back to them with results.

No I did not as well… hoping they are testing the users before they push to rest of us

However, I still sent another message on mod mail and to corporate- don’t want to let them think I am letting it go. I do feel strongly we should all be refunded some sort of credit when all is done.

That’s what I am hoping for !

I posted message on my Facebook page and post in my town asking if anyone has been experiencing this- baffles me because Xfinity is everywhere in my surrounding towns - no one replied as of yet

I have the same problem and i notice the similar problem when I downloaded an application that need Wi-Fi to download, I have tried contact apple support with no luck and I recently contact Xfinity an they are clueless and a waist of time.

Attempted an iCloud backup on iPad after forgetting network. Still failed. It did work on my iPhone but that may have been through cellular.

I am not at all surprised that they do not appear to have fixed the issue.

No joy here either. I tried "forgetting" my network and reconnecting, and I tried power cycling the Gateway, but I'm still unable to backup my iPads. I sure hope this is fixed before the next upgrade comes along in Sep.

I haven’t been able to back up my phone since I moved June 18 and switched my phones from Verizon to Xfinity. Biggest mistake I ever made. Verizon support was much better too. Xfinity sucks and it’s impossible to talk to anyone

Did anyone on this forum who was waiting for a fix receive the updated firmware last night? If so, could you please share the new firmware number? I'm trying to find out if it is different from the patch that the user group received. Here is the the patch firmware number. CGM4981COM_6.3p5s1_PROD_sey.

For those who received the patch and had the issue resolved, did anyone also get the new firmware last night? If so what is the number? Did you need to reconnect to wifi?