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Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

I can no longer backup over Xfinity Wi-Fi. I've reset the network settings, reset the modem, and even got a new Xfinity modem. I keep getting an error message saying "The last backup could not be completed because of poor network conditions". The network conditions are not poor.

iPhone 12 Pro

Posted on Jun 19, 2023 2:34 PM

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340 replies

Aug 7, 2023 5:40 PM in response to joanfromhealdsburg

Joan yes I have been reading all the messages

sorry if I am annoying

I understood all people who reached out to Reddit and they fixed yours and a few others as a test - I also reached out today on Reddit and sent message.

I guess I am concerned- how are they going to know who to fix and update accordingly

I am sure we all don’t like paying for something that is not working as it should

If people still have informative information to provide for the people without all working and or do - it’s very much appreciated

I just want this frustrating situation behind


Aug 7, 2023 5:47 PM in response to debbie_227

Debbie -

That was a reply to whitzgw who commented today about doing "the same thing" and downgrading to an XB7.


Since your modem is split, I'm not sure how/if the firmware update "test" would apply, but I'm sure all will be sorted by following the updates that Brian sends. I think you said you preferred having your router split, so all should be working for you right?

Aug 7, 2023 6:18 PM in response to joanfromhealdsburg

Joan thank you…

yes I do prefer split - one being is my NordickTrack equipment only works best specifically on 2.4 ( so easier to manage without interruption)

However I did test my iPad today and changed wifi to the 5 band and it didn’t backup- changed back to the 2.4 and backed up- that’s what made me concerned and to now open ticket ( should be able to backup on both)

Hopefully they can fix firmware like they did yours and others - so can work as it should on both bands

Aug 8, 2023 7:27 PM in response to KevinD0214

Kevin -

Yes, I've received 3 phone calls to make sure that that the firmware update is still working correctly. As another wrote in this thread, it's likely that they are evaluating results in the test group before moving forward with a patch for all others. If you read my earlier comment, I was told that they were experiencing some hold-ups because some users were not getting back to them with results.


Backup No Longer Working Ove Xfinity Wi-Fi - Getting "Poor Network Conditions" Error Message

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