You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock help

Hello, I have an iPhone 5s that I would like to give to my mom. However, I haven’t used the phone in years, so I tried to restore the factory phone to give it to my mom, but the phone is asking me for an activation lock. Still, when I enter my current Apple ID and password, I get a message telling me that my current Apple ID cannot be used to unlock y phone. I don’t know what to do. Please, if anyone can help me, I would truly appreciate thank you

Posted on Jun 19, 2023 6:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2023 6:33 PM

Without the Apple ID and Password used to set up the phone, you will never be able to use it. Activation Lock is a theft Prevention feature and cannot be bypassed. Check this link...

How to remove Activation Lock - Apple Support

1 reply

Activation lock help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.