Can't add funds to Apple ID

When I try to add funds to my Apple ID everything is grey and I can't click anything.

Posted on Jun 19, 2023 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2023 4:05 PM

Hi Jr0m-09

welcome to the Apple (user-to-user) Community.


Re: "Can't add funds to Apple ID"


Wondering if you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID - Apple Support


If your device is not working right, you might want to try restarting it ... often restore order:

Eg: Restart your iPhone - Apple Support


If you haven't already, you could try updating to the newest iOS version (security updates etc.) available ?:

Eg: For iPhone: About iOS 16 Updates - Apple Support says iOS 16.5 is the latest version


If you have disputed a charge from Apple:

you may need to ask your card-provider to allow payments to Apple again.

________________________________________________________________________________________

Re: "When I try to add funds to my Apple ID everything is grey and I can't click anything".

Thank you for the screenshot:

Seems you would need to click on one of the (greyed) amounts to select it, in order to continue ...

Here's Apple support's method: How to: Add money to your Apple Account balance - Apple Support


NB: Above article says: Apple Account balance isn’t available in all countries or regions.

See if you can pay with Apple Account balance in your country or region.


More support if needed:

Official Apple ID Support website (info / support / contact etc.):

Apple ID - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 20, 2023 4:05 PM in response to Jr0m-09

Hi Jr0m-09

welcome to the Apple (user-to-user) Community.


Re: "Can't add funds to Apple ID"


Wondering if you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID - Apple Support


If your device is not working right, you might want to try restarting it ... often restore order:

Eg: Restart your iPhone - Apple Support


If you haven't already, you could try updating to the newest iOS version (security updates etc.) available ?:

Eg: For iPhone: About iOS 16 Updates - Apple Support says iOS 16.5 is the latest version


If you have disputed a charge from Apple:

you may need to ask your card-provider to allow payments to Apple again.

________________________________________________________________________________________

Re: "When I try to add funds to my Apple ID everything is grey and I can't click anything".

Thank you for the screenshot:

Seems you would need to click on one of the (greyed) amounts to select it, in order to continue ...

Here's Apple support's method: How to: Add money to your Apple Account balance - Apple Support


NB: Above article says: Apple Account balance isn’t available in all countries or regions.

See if you can pay with Apple Account balance in your country or region.


More support if needed:

Official Apple ID Support website (info / support / contact etc.):

Apple ID - Official Apple Support


All the best :-)

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Can't add funds to Apple ID

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