Dropped my iPad mini now has lineacross the screen
I dropped my iPad mini and now it has a line across screen. What do I do?
iPad mini (6th generation)
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If the iPad has sustained visible damage, or if the screen has cracked, it will require repair.
If the iPad has not sustained visible damage, the impact may have caused internal damage. You can easily determine if you have a hardware or software issue, a reliable method to confirm a screen or other hardware fault is to take a screenshot - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If the iPad is visibly damaged, or the test indicates that a hardware fault (as, given your description this is perhaps very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
Genius Bar Reservation and Apple Support Options - Apple
Alternatively, you might consider Apple’s mail-in repair service. Eligibility and estimated cost can be evaluated here:
