iCloud+ Custom Email Address - Receive Ok - Sending not available

I set up a custom email domain with iCloud+. Using Cloudflare for the DNS hosting, configured settings via the wizard, and everything looks correct and sensible, and propagation has completed.



Using the mac ecosystem, so mail on macos, mail on IOS, and testing using icloud via web browser. Everything is up to date as of posting.


Behavior is I can receive email via the `address@custom.domain` - but I can't see `address@custom.domain` as an option to send email from via any client or setting. All observed behavior is consistent between devices.


If I add `test@custom.domain` - I can receive and send email without issue.


I have removed, and re-added `address@custom.domain` - but no change in behavior.



I called in to apple, and we had no way to escelate or get a different idea of what to test. The suggestion was to create a new email and give up the old one, but I am not willing to do that. I could move email out of iCloud, but trying to not do that if possible.


Any ideas are much apreicated!! Thanks!

Posted on Jun 21, 2023 9:51 AM

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Jul 1, 2023 11:52 AM in response to ATWspoon

Well - I can't offer up suggestions for the next person who comes across this. - It suddenly started working this morning, and I can select the custom email. No alerts/notification just happened to notice it around 11:00 AM PDT on a Saturday.


No real rhyme or reason, but hey, at least it's working now. If Apple did see this - It'd be great to notify the user when the system is 100% ready to use the email, and if there are issues, let us know there is one, and if I need to do anything about it, or keep waiting for apple to do something about it.


Good luck folks!



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iCloud+ Custom Email Address - Receive Ok - Sending not available

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