How do I reset an iPhone without the old Apple ID password ?

I have an iPhone 12 that was used by a previous employee. I don't have their Apple ID password and I need to reset the phone to use for another employee. How do I reset it without the old Apple ID password


[Re-Titled by Moderator]

iPhone 12 Pro, iOS 14

Posted on Jun 21, 2023 10:59 AM

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Question marked as Top-ranking reply

Posted on Jun 21, 2023 12:10 PM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it.There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


To avoid this happening again, if you’re an administrator and want to set up supervision, use Apple Deployment Program, Configurator 2, or Apple School Manager to set up your devices. (related post: This phone was bought by an organization … - Apple Community )


Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support

Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States." 20220427


Small business support by Apple --> Business - Small Business - Apple




7 replies
Question marked as Top-ranking reply

Jun 21, 2023 12:10 PM in response to Mcanderson123

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it.There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


To avoid this happening again, if you’re an administrator and want to set up supervision, use Apple Deployment Program, Configurator 2, or Apple School Manager to set up your devices. (related post: This phone was bought by an organization … - Apple Community )


Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support

Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States." 20220427


Small business support by Apple --> Business - Small Business - Apple




Jun 23, 2024 9:34 AM in response to malenramo

Then the requirement is upon you to make sure you learn about using the phone and your account correctly. The issues I see people on this forum having tends to be when they do not learn about this. A bit like driving a car but not having taken any driving lessons, or learned about the features a car has. Apple can provide these services but unless you learn about them and use them then platform weaknesses are really in your court.


Start here:

Apple Platform Security

Apple Platform Security - Apple Support


Get help with security issues

Get help with security issues - Apple Support


Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support



Jun 23, 2024 1:17 AM in response to IdrisSeabright

I dont want any other devise to get the info on my phone, trough any other devise. Only my phone, ONLY this Number. Not a twin sim, ore ANY Other anything. I want it now. Its a requirent if im gonnA have Apple amt more. And i have no need to exsplain why ore any thing. I want my phone to not be a way in to my personal information. I have always had people, accsessing my personal info, widout asking me. I rather not have a phone at all if thats not an option?

Malen Ramo

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How do I reset an iPhone without the old Apple ID password ?

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