Massomo wrote:
I tried to run diagnostic through internet recovery but the process was stuck and I received the message
"Error: 0x800 000 000 000 000, Cannot Load 'EFI/Drivers/TestSupport.efi'
Status: 0x00000003
Unfortunately this is somewhat normal. Apple broke the ability for some older Macs (usually the 2012 model) to access the online Apple Diagnostics with a later system firmware update. Apple just never update the "TestSupport.efi" bootloader located on the Apple server to work with some of the later system firmware. It is strange because only some laptops are affected (I never had time to do a proper investigation to determine which system firmware is affected). Unfortunately this can also prevent the older local diagnostics to work as well.
You can check the following site to see whether they have an archived copy of the local diagnostics available for your model laptop (IIRC the diagnostics links in this article are all to the official Apple servers):
https://github.com/upekkha/AppleHardwareTest
I have come to the conclusion that my "System Management Controller chip" is faulty and needs to be replaced. I saw a lot of indications of behavioral change of the laptop that are similar to the description shown in this web page: https://www.cursosapple.com.br/certificacao-apple-exame-9l0-010/the-function-of-the-smc-in-an-intel-mac/
Definitely a possibility, but most of the time unless there has been accidental liquid damage, I find another component has failed where one of the sensors is no longer responding.