Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

I cannot download or update any apps on my phone or iPad. It tells me it has been locked. Why is this and what can I do?

I cannot get any updates or download anything. I get the message that my account has been locked from the App Store. I don’t know why.

iPhone 12 Pro Max, iOS 16

Posted on Jun 21, 2023 12:50 PM

Reply
Question marked as Best reply

Posted on Jun 21, 2023 12:55 PM

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

1 reply
Question marked as Best reply

Jun 21, 2023 12:55 PM in response to tonja148

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

I cannot download or update any apps on my phone or iPad. It tells me it has been locked. Why is this and what can I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.