I recently exceeded the amount of storage on my iCloud and my emails stopped working due to this, I just bought some more on subscription and I have also updated my phone to the newest software, I’ve tried closing the app, turning my phone off, done it all and I’m still not receiving any emails and I haven’t for weeks now anyone know what could solve this please. TIA
Hello brogank10,
You've posted an issue with your email not coming through and that you believe it to be something related to your storage. You also mentioned you recently upgraded your iCloud storage, but that your emails still aren't coming through. The first thing we'd recommend checking is if your iPhone has available storage. There could still be a storage issue specific to your device and upgrading iCloud storage may not have freed up space.
Here's a great guide to show the difference between your iPhone storage and iCloud: What's the difference between device storage and iCloud storage?
Check the storage on your iPhone
If you show limited amount of available storage, this would explain why you still aren't receiving emails. The other issue may be specific to your Mail app or your email account. One way to check if your email account is receiving messages, just not to your iPhone, is to log in to your email provider webmail website from a computer web browser. If you are using an iCloud email account, use this main link to check your email: iCloud
Most other email providers have webmail websites to login with your credentials. If you aren't receiving email through their webmail, there would be an issue with the account itself. Reply back with how it goes.
Best regards.
Hello brogank10,
You've posted an issue with your email not coming through and that you believe it to be something related to your storage. You also mentioned you recently upgraded your iCloud storage, but that your emails still aren't coming through. The first thing we'd recommend checking is if your iPhone has available storage. There could still be a storage issue specific to your device and upgrading iCloud storage may not have freed up space.
Here's a great guide to show the difference between your iPhone storage and iCloud: What's the difference between device storage and iCloud storage?
Check the storage on your iPhone
If you show limited amount of available storage, this would explain why you still aren't receiving emails. The other issue may be specific to your Mail app or your email account. One way to check if your email account is receiving messages, just not to your iPhone, is to log in to your email provider webmail website from a computer web browser. If you are using an iCloud email account, use this main link to check your email: iCloud
Most other email providers have webmail websites to login with your credentials. If you aren't receiving email through their webmail, there would be an issue with the account itself. Reply back with how it goes.
Best regards.
unable to recieve emails even after purchasing more storage
