Loss of sound in iTunes on my MacBook

Ok, some of you may have seen my confusing posts regarding loss of sound in iTunes on my MacBook?

So I'm guessing by the silence nobody likes me or, maybe you need a little more info?

I'm old & probably using the wrong words, so bear with me


Fairly confident the amplifier + speakers still function. (Thank-you Apple)

The media itself is in working order.


So,

The file/process that decodes/reads Boot/Start Up sound file is 100% reliable.

The file/process that decodes/reads notification "aiff" files operating around 68%.

The file/process that decodes/reads media "m4a" files is barely working at all.


if it's just these files or some file in-between, surely there's a way to replace/renew ???

Could I reset this process or maybe the system??

What if I sold this laptop back to myself? Would that start afresh?



Probably clicked on a bad protocol while using Safari...

Perhaps a recent amendment/update in sound protocol affects only this run of Laptops: So that Chinese chip on the circuitboard made in Taiwan will no-longer function..

Or have I unknowingly violated Apple protocol & this is my eternal punishment (Should have looked closer at paragraph 42 in the Terms & Conditions of The User Agreement on page 537)= Thou shalt not listen to thine iTunes while browsing thy FaceBook.


Taking all this into careful consideration & the fact that I bought "this" my #1st Apple (second hand) & started using the internet in 2021, it's most likely all my fault but how do I fix it?

Possibly takes someone younger than this MacBook to decipher my problem? (God help me)


[Re-Titled by Moderator]

MacBook Air 11″, macOS 10.15

Posted on Jun 21, 2023 4:26 PM

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1 reply

Jul 3, 2023 1:21 PM in response to madzoired95

Hello madzoired95,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sound in iTunes. Follow the guidance here to see if it resolves the issue: If you can’t hear sound from your Mac speakers - Apple Support


"If you can’t hear sound from your Mac speakers

First, make sure any volume controls in the app you’re using aren’t turned all the way down. Also, try playing a different audio file, CD, or DVD, or try playing the file or disc on another computer or media player to isolate the problem. Then, try the following solutions.


If you’re using your computer’s built-in speakers

  1. Unplug any headphones or external speakers.
  2. On your Mac, choose Apple menu  > System Settings, then click Sound  in the sidebar. (You may need to scroll down.) 
  3. Click Output on the right. Make sure [Mac model] Speakers is selected, the “Output volume” slider is not all the way to the left, and the Mute checkbox is not selected.
  4. The Mute checkbox in the Output pane of Sound settings.

If you’re using external speakers connected to the audio output port of your computer or display

  • Make sure the speakers are plugged into the audio output port on your Mac or display, and if necessary, into a power supply. Check for a power switch and volume adjustment on your external speakers. If necessary, turn the speakers on and adjust the speaker volume.
  • On your Mac, choose Apple menu  > System Settings, then click Sound  in the sidebar (you may need to scroll down). Click Output on the right, then make sure your external speakers are selected in the output device list.
  • If your external speakers still aren’t working, check the instructions that came with your speakers.

If you’re using external speakers connected to the USB port of your computer or display

  1. On your Mac, choose Apple menu  > System Settings, then click Sound  in the sidebar. (You may need to scroll down.)
  2. Click Output on the right, then make sure the external USB speakers are selected.
  3. Press and hold Option, then choose Apple menu > System Information.
  4. Click USB in the Hardware section of the sidebar, then make sure your speakers are listed. If they aren’t, try unplugging the speakers and then plugging them in again.

If your external speakers still aren’t working, check the instructions that came with your speakers.

If you’re using your display’s built-in speakers

  • Unplug any headphones or external speakers from your Mac.
  • Make sure the cables from the display are connected to the ports on your Mac.
  • On your Mac, choose Apple menu  > System Settings, then click Sound  in the sidebar. (You may need to scroll down.) Click Output on the right, then make sure [Mac model] Speakers is selected in the output device list.
  • If you’re using a digital receiver
    • If you’re using your computer’s digital output port (not available on all computers), choose Apple menu  > System Settings, then click Sound  in the sidebar. (You may need to scroll down.) Click Output on the right, then make sure Digital Output is selected in the output devices list.
    • Make sure your computer is connected to a digital-ready receiver using an optical digital cable, and that your receiver is set up for digital input (see the information that came with your receiver).
    • Try adjusting the volume on your receiver. You can’t use the computer’s volume controls to adjust the volume while using digital output.
  • If you’re not hearing sound for specific alerts, see Change the alert sounds. For information about the audio ports on your Mac or display, see About the audio ports.

  • See also
  • If your Mac switches to a different audio device
  • Change the sound output settings on Mac
  • Change the sound input settings on Mac"


We hope this helps.


Cheers!


Loss of sound in iTunes on my MacBook

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