User profile for user: Maulik_Patel_
Maulik_Patel_ Author
User level: Level 1
6 points

Can’t add Apple account card on my Wallet App

Hi folks,


I recently redeem apple gift card in my apple account. Therefore, there is money in my apple account balance. I just read blog from apple that I can add and see this money straight from my wallet app. Wallet app can add my apple account balance as a apple card but I couldn’t add it to my wallet app. Here is blog link : https://support.apple.com/en-ca/guide/iphone/iph5f869c0af/ios#:~:text=In%20the%20Wallet%20app%20%2C%20you,in%20store%20with%20Apple%20Pay.


Looking forward to solve my issue.

Thank you

iPhone 11, 16

Posted on Jun 21, 2023 6:14 PM

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9 replies
User profile for user: Jeff Donald
Jeff Donald
User level: Level 8
44,286 points

Jun 24, 2023 12:33 PM in response to Maulik_Patel_

Do you have any funds in the account? To the best of my knowledge, your account must be funded before it can be added to Apple Wallet app. I’ve also experienced a delay of from 1 to 3 minutes, after I tap the + icon, before the option appears to add the Apple Account card. Have you noticed/observed a small spinning icon in the upper right corner after you tap the + icon?

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User profile for user: toastosxDC
toastosxDC
User level: Level 2
315 points

Jun 24, 2023 11:51 AM in response to Maulik_Patel_

As far as I know, and i may have misunderstood your question, but i talked to tech support last week about "APPLE ACCOUNT" card, which should be called "APPLE GIFT" card because any money that goes in there can only be spent at apple, online or in the apple store, you can't transfer it or move it around, it stays there till you buy an apple product from apple. If you can't purchase using the money in the card then its a glitch, call support, or you could log out and log back in, it may be and address issue, credit card issue, IDK but it took 24 hours and 3 phone calls to resolve it, best of luck, I am deleting that card as it is of no use to me.

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User profile for user: Maulik_Patel_
Maulik_Patel_ Author
User level: Level 1
6 points

Jun 23, 2023 7:29 AM in response to Jeff Donald

Hi Jeff,


Thank you for replying me. I just updated my iOS version to 16.5.1 which is rolled out for my device yesterday. Still issue is persist. Now, I just did force restart my device then issue won’t solved. I again confirmed that I have latest wallet app from app store. And, it’s on latest version. Every situation falls true. Still, I can’t see my apple account balance in my wallet app.


Thank you for suggestion still I am looking forward to see resolution of it.

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User profile for user: Maulik_Patel_
Maulik_Patel_ Author
User level: Level 1
6 points

Jun 24, 2023 8:50 AM in response to Jeff Donald

I follow this link: Add your Apple Account Card to Wallet on iPhone - Apple Support (CA). But, when i tap on + sign the I can’t see add apple account. I just see 2 options: (1) credit - debit card - This allows me to add bank’s financial cards and (2) transit card - This allows me to add cards of transit network around the world.


I am in Canada and I bought my device in Canada. My country of region is Canada. I believe, it should work for Canada.


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Can’t add Apple account card on my Wallet App

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