iPhone 13 update issue

I updated my IPhone 13 last night to the new iOS 16.5.1 and then the screen went blank as the upgrade was downloading. I have connected the phone to iTunes and on two different laptops and they both think the phone is an Apple TV device. It has dfu mode on Apple TV. Is there another way to reset your phone without iTunes?

iPhone 13

Posted on Jun 21, 2023 11:53 PM

Reply
Question marked as Apple recommended

You will need a computer to restore your iPhone.

Are you using the original Apple USB cable that came with the iPhone?

Have a look at this related article for more troubleshooting steps:

If you can't update or restore your iPhone or iPod touch - Apple Support


In case it still does not work, you should visit an authorised Apple Service Provider or Apple Store next to your place. They will be able to diagnose and set up your iPhone again.

Use this link to find one:

Apple - Find Locations

Posted on Jun 22, 2023 12:36 AM

1 reply
Question marked as Apple recommended

Jun 22, 2023 12:36 AM in response to Andy_Os

You will need a computer to restore your iPhone.

Are you using the original Apple USB cable that came with the iPhone?

Have a look at this related article for more troubleshooting steps:

If you can't update or restore your iPhone or iPod touch - Apple Support


In case it still does not work, you should visit an authorised Apple Service Provider or Apple Store next to your place. They will be able to diagnose and set up your iPhone again.

Use this link to find one:

Apple - Find Locations

iPhone 13 update issue

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