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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
For weeks now my Mac has been unable to fully log into iMessage or FaceTime. It will hang up when I enter my password, then tell me than an unknown error occurred. I have tried everything on this page and nothing has worked.
iMac 24″, macOS 13.4
Hi nhgraham,
welcome to the Apple (user-to-user) Community.
Re: "I have tried everything on this page and nothing has worked."
Wondering whether Apple Support was able to help when you contacted them.
(ie: using the link in the "Related Article" above your post)
and whether you are signed in (to your iMac) ok with your Apple ID:
How to: Sign in with your Apple ID - Apple Support
Resources:
For Mac OS Ventura: Messages User Guide for Mac - Apple Support
FaceTime User Guide for Mac - Apple Support
More support (online chat, phone, eMail etc.) if needed:
(There is a "Get support" link at the bottom of the two webpages below)
FaceTime - Official Apple Support
or
All the best :-)
Hi nhgraham,
welcome to the Apple (user-to-user) Community.
Re: "I have tried everything on this page and nothing has worked."
Wondering whether Apple Support was able to help when you contacted them.
(ie: using the link in the "Related Article" above your post)
and whether you are signed in (to your iMac) ok with your Apple ID:
How to: Sign in with your Apple ID - Apple Support
Resources:
For Mac OS Ventura: Messages User Guide for Mac - Apple Support
FaceTime User Guide for Mac - Apple Support
More support (online chat, phone, eMail etc.) if needed:
(There is a "Get support" link at the bottom of the two webpages below)
FaceTime - Official Apple Support
or
All the best :-)
For weeks now my Mac has been unable to fully log into iMessage or FaceTime. It will hang up when I enter my password, then tell me than an unknown error occurred. I have tried everything on this page and nothing has worked.
