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Hey Siri on iPhone Chooses Wrong Contact Every Time

Hey Siri on iPhone Chooses Wrong Contact Every Time when faced with contacts having similar first name.


No matter how many times I say, "Hey Siri, call Melani", it picks the wrong contact.


I have told it that my "Melani" (First Name/Last Name) is my spouse. I did the prescribed action of saying, "Hey Siri, (Contact First Name/Last Name) is my wife", which Siri then verified.


I have added Melani as her nickname. I have even added the field to Contacts, Preferred pronunciation, of "Melanie" for her first name of Melani.


I have gone to the Shortcuts app and added a shortcut that every time I say, "Hey Siri, text Melani" it will send a text message to the correct contact for my spouse.


I have repeatedly said, "Hey Siri, text Melani" and then cancelled when Siri repeatedly selects the incorrect contact, in the hopes that there was some sort of diagnostic built into the Siri system which recognizes when non-favorable actions are repeated (signified by cancelling repeatedly), and the throws Siri into a learning mode to correctly select the correct contact.


I have turned off and then back on the different Siri settings, hoping to reset something.


I assumed that there was some sort of priority built into Siri for selecting correct contacts, such as frequency of contact history, or giving priority to contacts with closer relationships to the iPhone owner, or how recently a contact was interacted with.


None of that seems to be happening, since I interact with my spouse way more frequently, and all of the listed assumptions of priority above would normally apply to my spouse instead of the other contact which keeps repeatedly being selected.


If you've made it this far, possibly you have similar pain, or hopefully, have more esoteric solutions to the problem, rather than the basics I have covered so far?


Any higher-level knowledge or help would be much appreciated, as I would assume that I'm not the only one experiencing this.


Oh, by the way, this is not directly related to which iOS version I'm running. It has been a continuing ordeal for many revisions of iOS,


[Edited by Moderator]

iPhone 13 Pro Max

Posted on Jun 22, 2023 8:37 AM

Reply

Similar questions

6 replies

Jun 23, 2023 2:51 PM in response to GeekElectro

Hello GeekElectro,


We would like to see how we can help you with Siri. Since she has been added as your wife, are you able to say "Text my wife" without issue? If you delete the conatct and add her back, does the issue return? Does this happen with any other contacts? Just to confirm, did you follow the steps at the bottom of this link: Change Siri settings on iPhone - Apple Support


"Retrain Siri with your voice

Go to Settings > Siri & Search, turn off Listen for “Hey Siri,” then turn on Listen for “Hey Siri” again."


Cheers!

Jun 26, 2023 12:48 PM in response to Sean_B1

Tried both of those, and yes, if I say "Text my wife" it picks her. I was trying to get it to pick the correct "Melani" though.


Now, since I deleted and re-added her contact, when I say, "Text Melani", Siri asks me which one, and then displays a list which doesn't even contain her contact. At the bottom of the list, it has "Other...", which I choose, and then it pulls up a whole list of my contacts, not even restricting the list to possible "Melanie" choices. I search for her name, select that, then get asked which number to text to, select that and am able to text her.


However.... next time I try it, I am back at the same place. Siri doesn't even remember which "Melani" and number I selected from the time before.


Any other ideas?

Jun 27, 2023 7:18 AM in response to GeekElectro

Is no one else experiencing the same thing? That is something I haven't heard.


If I'm the only one, then of course, I'll reach out to do whatever extraordinary measures have to be done to get Siri to behave as expected on my iPhone.


I guess I just assumed Apple would clear up such odd behavior with one of their updates, and teach Siri to behave by selecting more relevant contacts by the previously mentioned methods.


Like I had previously said, this has not changed through several iOS updates, and I will also mention, through several different models of iPhone through the years.


If no one else has had this happen, where same-first-name contacts are being wrongly selected, even though another contact would by all reason be the more relevant one, then I guess there must be something wrong on the account level for my information.

Hey Siri on iPhone Chooses Wrong Contact Every Time

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