You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

JimRinner Author

Level 1

4 points

Mac won’t start

Our Mac won't startup but only dispays the apple logo and progress bar. I tried shutting down, and restarted continuously holding the start button, but no menu ever appears. What to do?

iMac 21.5″, macOS 10.13

Posted on Jun 22, 2023 6:02 PM

Top-ranking reply

rkaufmann87

Level 10

144,054 points

Posted on Jun 22, 2023 6:12 PM

Your Mac has likely had a hardware failure and will need to be taken in for service. Assuming you have been backing up daily your data is safe. Before making an appointment to take it in ( Apple Authorized Service Provider Locator (AASP) & Genius Appointment ) please try the steps in If your Mac doesn't start up all the way - Apple Support

Best of luck!

View in context

Mac won’t start

Similar questions