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JimRinner Author

Level 1

4 points

Mac won’t start

Our Mac won't startup but only dispays the apple logo and progress bar. I tried shutting down, and restarted continuously holding the start button, but no menu ever appears. What to do?

iMac 21.5″, macOS 10.13

Posted on Jun 22, 2023 6:02 PM

Top-ranking reply

rkaufmann87

Level 10

144,850 points

Posted on Jun 22, 2023 6:12 PM

Your Mac has likely had a hardware failure and will need to be taken in for service. Assuming you have been backing up daily your data is safe. Before making an appointment to take it in ( Apple Authorized Service Provider Locator (AASP) & Genius Appointment ) please try the steps in If your Mac doesn't start up all the way - Apple Support

Best of luck!

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Mac won’t start

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